Professional Business Skills Wave
Conflict Resolution: Getting Along Without Getting the Duct Tape 8:45 - 10:00 Pat Schullo, New Horizons of Minnesota
Session Level: 100–Beginner
Since all of us are individuals, there will always be conflict and in fact, it is normal. While there is always potential for conflict, we will look at how to handle or manage it in productive ways. What is critical for resolving conflict is developing an understanding of, and a trust in our shared goals. There are positives and negatives to conflict, and by showing respect for other people and not placing blame, we learn to work together for mutual benefit.
Use Your Words: Getting Results with Everything You Say
10:15 - 12:00 David Mann, Word to Action
Session Level: All levels (100–Beginner; 200–Intermediate; 300–Advanced; 400–Expert)
You know what you're talking about. So why don't your staff members or your clients always do what you need them to do? It could be because they don't understand the way you communicate. In this session, David Mann will outline useful methods of making key points clearly and concisely, telling a memorable story, translating technical jargon into everyday speech and listening to your listener. Whether you're using a script or a bullet point outline, whether you're the CEO or on the front-line sales staff, this session will help you get your message across with clarity, compassion and confidence.
Getting Engaged: Improve Workforce Effectiveness Through Engagement
2:00 - 3:15
Mary Gorski &
Noelle Hudak
Session Level: All levels (100–Beginner; 200–Intermediate; 300–Advanced; 400–Expert)
Research shows we’ll soon face a workforce crisis, when demand for labor will outstrip supply. The employment deal is changing. To thrive or even survive amid these changes, employers must accommodate the unprecedented diversity of employees in today’s workforce. Learn about a three-year employee engagement study conducted in 24 corporations from 11 industries. The results of this study provide insight into how the workforce is divided on engagement. You will also learn how to transfer insights to your organization, why this matters to your company, and where your organization can start discovering more about the state of their workforce.
Get Organized! Time Management for Peak Performance
3:30 - 4:45
Pat Schullo, New Horizons of Minnesota
Session Level: 100–Beginner
We all have 24 hours in a day, but it never seems like enough. The idea is to figure out more effective ways to manage and organize the time we have. We will look at the S.M.A.R.T. system for setting goals and learn how to perform a workload analysis to see how we are really spending our time. We will introduce the “five minute desk trick” and learn some other guidelines for efficient planning.