ITIL Resources
ITIL v3 Books
Update Your Library. v3 is Now Available.
ITIL v3 is now availalbe in hard copy editions through The Stationary Office of the United Kingdom's website. Books can be purchased individually or as a complete set. Purchase ITIL v3 here.
The ITIL v3 books are also available to preview online. Select from the following list:
Service Strategy
Service Design
Service Transition
Service Operation
Continual Service Improvement
itSMF Members receive a discount!
To learn more, visit www.itsmf.org .
v3 Resources
ITIL V3 Qualifications Statement
The 16 strong International Examination Panel, under the leadership of Sharon Taylor, has proposed a three level structure for qualifications. The three levels are:
- Basic Level - equating to V2 Foundation
- Management and Capability Level - replacing the V2 Practitioner and Manager
- Advanced Level
The levels are built around the Blooms Taxonomy of learning with the Basic Level assessing an individual's knowledge and comprehension, the Management Level assessing comprehension and application and the Advanced Level assessing application and analysis.
View the full statement on the OGC Best Management Practice web site.
Other Helpful Resources
Microsoft ITIL V3 Whitepaper
This Microsoft ITIL V3 Whitepaper covers how Microsoft Operations Framework (MOF) compliments ITIL V3.
ITIL Glossary
Here is a great ITIL tool if your new to the ITIL lingo. This ITIL glossary covers all of the terms defined by OGC the Office of Government Commerce.
ITIL Pocket Guide
This is a free download of this handy pocket guide. Everything you need to know about ITIL at a glance.
FREE Online ITIL Assessment
As the first step of the learning cycle, assessments are a vital part in ensuring you accomplish a high training Return On Investment (ROI). More specifically, assessments help you as a student, training coordinator, project manager, or CXO to determine the skills already possessed and those that should be developed further.
Utilizing our assessments will help you determine the best education relative to the skills you want to gain as well as minimize deployment risks by ensuring you have the needed skills to accomplish the tasks at hand. In addition, assessments help training coordinators and managers realize the full potential of their people and to capitalize on their investment.
After the assessment process is completed, your customized learning plan will be created including instructor-led classroom training, instructor-led online learning, self-paced online learning, books and more. For more information on all of our assessment tools visit our Assessments Community page .
To learn more about ITIL please email us or call 952.896.6800.