New Horizons Receives the Highest Marks for Overall Student Satisfaction
ANAHEIM, Calif., January 13, 2004 – New Horizons Computer Learning Centers (Nasdaq: NEWH), the world’s largest independent IT training company, has announced that in a ranking of Microsoft Certified Technical Education Centers (CTECs) in terms of overall student satisfaction, seventy percent of the top ten CTECs were New Horizons centers. The listing is based on student evaluation scores collected during the first three quarters of 2003.
Microsoft Corporation uses measurements from KnowledgeAdvisors online evaluation system, Metrics that Matter™, to rank its certified training partners. Data is captured from student survey responses and is objectively and independently analyzed by KnowledgeAdvisors to provide reporting back to Microsoft on key performance indicators. Microsoft CTECs use the Metrics that Matter tool to measure quality and student satisfaction to improve performance and benchmark against peers. In a month-over-month ranking of CTECs, an average of seven out of the top ten CTECs listed was New Horizons centers. The list is based on overall satisfaction scores during the first three quarters of 2003.
“We congratulate New Horizons on its demonstrated commitment to quality and customer satisfaction in training users on Microsoft Software,” said Lutz Ziob, general manager of Microsoft Learning. “These results prove that New Horizons is consistently exceeding industry standards and is providing real value to its clients.”
“Today, clients are more careful than ever about how they spend their training dollars and this validation of our quality helps to justify their investment,” said Martin Bean, chief operating officer, New Horizons Computer Learning Centers. “These high performance scores show that we are meeting our goal to create the most effective learning experience in the industry.”
About New Horizons
New Horizons Computer Learning Centers was named the world's largest independent IT training company by IDC in 2003. New Horizons is a subsidiary of New Horizons Worldwide, Inc. (Nasdaq: NEWH). Through its Integrated Learning offering, New Horizons provides customer-focused computer training choices with a wide variety of tools and resources that reinforce the learning experience. With more than 250 centers in 53 countries, New Horizons sets the pace for innovative training programs that meet the changing needs of the industry. Featuring the largest sales force in the IT training industry, New Horizons has over 1,700 account executives, 2,000 instructors and 1,900 classrooms. For more information, visit www.nhmn.com.
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