Major Consultation Exercise to Support Update to ITIL, the leading global IT Service Management best practice
January 14, 2005 - The UK Office of Government Commerce, OGC, and the IT Service Management Forum International (itSMFI) announced today that the IT Infrastructure Library, ITIL, which is best practice guidance in IT Service Management, is to be updated to better meet business needs.
The announcement indicates the recognition by OGC and itSMFI of the need to keep the guidance up to date by ensuring that it meets user needs in today’s global business environment, whilst remaining equally applicable and useful to small organizations. The update will focus on easier implementation and improved business benefits from the use of ITIL and associated services.
To ensure the views of the ITIL community are fully taken into account, OGC and itSMFI are embarking on a major, open consultation exercise to help them identify and prioritize improvement areas. OGC and itSMFI are working together to consult UK and overseas public sector users, corporate and business users and suppliers globally. itSMFI will additionally seek feedback and coordinate responses from their members in over 27 countries. The two ITIL Examination Institutes, EXIN and ISEB, will org anise responses from the training community.
The subsequent development work will be a cooperative venture between many private and public organizations, with teams carefully constituted to protect the commercial impartiality, which has been a cornerstone of ITIL’s success.
ITIL is a Registered Trade Mark, and a Registered Community Trade Mark of the Office of Government Commerce, and is Registered in the U.S. Patent and Trademark Office
For further information on how you can contribute your views on the future of ITIL, please visit either http://www.itsmf.com/bestpractice/inputtoscoping.asp or http://www.ogc.gov.uk/index.asp?id=1000365.